Canadian Tire, Regina East
  • 15-Sep-2017 to 15-Dec-2017 (CST)
  • Cash/Customer Service
  • Regina, SK, CAN
  • Hourly
  • Full Time/Part Time

Canadian Tire Regina East is currently looking for full-time and part-time customer service representatives to join our team. We are looking for individuals who enjoy working with both customers and staff and value what good customer service represents.

The Customer Service Representative works directly with customers and employees, handing inquiries, product returns, exchanges and sales transactions efficiently and professionally. Customer service and computerized cash register proficiency is essential for success in this position to enhance the customer experience.

Responsibilities and Tasks

Customer Service

  • Smiles, makes eye contact greets and thanks customers (by name where possible).
  • Guides customer to the location of requested items.
  • Ends the discussion with the customer using a closing statement (e.g. "Is there anything else I can do for you today?" "Did you find everything you were looking for?" "Thank you for shopping at Canadian Tire!").
  • Responds to and handles multiple customer inquiries, requests and concerns in a timely manner, over the phone and in person.
  • Deals with challenging situations and conflict resolution in professional manner.

Operations

  • Operates cash register, computer, fax machine, printer and electronic funds terminals ( debit cards, credit cards) and enters all relevant coding in Canadian Tire Systems.
  • Provides announcements professionally through a public address system.
  • Follows established policies and procedures on returns and rain checks.
  • Maintains merchandise around the customer service area and ensures that retails basics are executed efficiently (labels, facing, clean area etc.)
  • Processes customer purchases efficiently, following standardized procedures.
  • Accurately verifies merchandise quantities, descriptions and price.
  • Balances cash and is aware of amount of cash on hand.
  • Follows up with product returns to ensure they are sent to the respective departments.
  • Report stolen and damaged goods to Management.
  • Identifies and alerts Management to security problems, customer concerns and inquiries.
  • Shares opinions and ideas on how to improve store processes and success.
  • Participates in meetings and all training as required,; listens to feedback to improve their own abilities.
  • Complies with company, store and department policies.
  • Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
  • Uses professional language and maintains a professional appearance (e.g. uniform, hygiene, grooming and name tag) when interacting with others.
  • Completes other tasks, as required.

Requirements

  • Basic math and typing skills.
  • Ability to work efficiently with computerized and cash register systems.
  • Organizational ability and attention to detail.
  • Ability to work under minimum supervision
  • Experience in a customer service role and/or with a Canadian Tire store is considered an asset.
  • Have an open availability and can work a combination of days, evenings, weekends and holidays.

Required Skills and Abilities

Successful candidates will demonstrate the following competencies

  • Strong orientation towards customer service excellence.
  • Highly approachable, customer-oriented individual who thrives in offering exceptional service to customers.
  • Effective written and oral communication skills (probing, listening, etc.) and the ability to maintain professional communication, even in challenging situations.
  • Ability to complete retail tasks according to instructions and to demonstrate responsibility for outcomes.
  • Ability to work in a fast-paced team environment that provides assistance and support to co-workers to achieve common goals.
  • Ability to resolve retails and/or customer issues.
  • Ability to multitask, adapt and cope with challenging and changing situations.
  • Positive attitude, punctuality and solid work ethic.

Physical Demands and Working Conditions

In compliance with the store's Health and Safety Policies and Procedures:

  • Standing/walking for 8 hours
  • Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from " light" to "heavy"
  • Lifting and Turning repeatedly throughout the shift.
  • Lifting above the shoulder, from floor to shoulder and floor to waist.
  • Walking and carrying things at the same time pushing/pulling, as required.

Please Note,

While Canadian Tire appreciates every application, only shortlisted candidates will be contacted. Also, while Canadian Tire encourages a diverse workplace, candidates must  reside in Canada at the time of application.

Only applications submitted through our job site will be processed, applications submitted by other methods will not be considered.

Thank you very much for interested in working in our store.

 

Canadian Tire, Regina East
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